Orchestra Mobile Connect 3.2.7

The implementation of Qmatic's smart business applications, such as Orchestra Connect, aims to enhance frontline staff capabilities and improve initial customer interactions. This tool facilitates a more personalized and efficient customer experience by enabling staff to serve customers directly on the floor, rather than from behind a counter.

Orchestra Connect empowers staff with instant access to real-time information, including customer queues, current service status, and upcoming appointments. This visibility helps optimize staffing and service flow, contributing to higher customer satisfaction scores. The application also supports customer transfers and handling walk-in visits, offering flexibility in service delivery.

Furthermore, Orchestra Connect integrates seamlessly with Flic, a wireless smart button that allows staff to execute various functions with a simple press—such as calling the next customer, ending a session, or capturing essential business data—without disrupting their interaction or needing access to a mobile device.

As a mobile extension of Qmatic’s comprehensive customer journey platform, Orchestra facilitates more effective and responsive service management. For additional information about these solutions and to locate your local distributor, please visit qmatic.com.